Privacy Policy

Introduction

Your privacy is our priority and we are adopting security measures to make sure Green Arrow Logistics is safe and enjoyable for everyone.

The Green Arrow Logistics Privacy Policy will help you understand the type of information we deal with and how we use it.

We will never sell your data and we process data in compliance with the strictest security laws.

As used in this Privacy Policy, “Green Arrow Logistics”, “we” and “us” refer to Green Arrow Logistics while the “websites” refer to Green Arrow Logistics websites (including www.greenarrowlogistics.co.uk. help.greenarrowlogistics.co.uk, any related URLs and subdomains of greenarrowlogistics.co.uk and greenarrowlogistics.co.uk domains, and any related URLs and subdomains of the greenarrowlogistics.co.uk domain).

The “services” and “applications” refer to Green Arrow Logistics’ management applications and services in whatever format they may be offered now or in the future.

You Own Your Data

Green Arrow Logistics uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate our applications and services.

Although Green Arrow Logistics owns the code, databases, and all rights to the Green Arrow Logistics applications and services, you retain all rights to your data. 

Data Processor and Data Controller

The GDPR (General Data Protection Regulation), the new UK and EU data protection law, as well as other data privacy laws, differentiate between the “data controller” and the “data processor”. The customer is classed as the ‘Controller’ of Customer Data while Green Arrow Logistics is classed as the ‘Processor’ of Customer Data and the ‘Controller’ of Other Information.

Customer Data

Customer Data are the content and information added to the Green Arrow Logistics applications and services. For instance, Delivery details or documents concerning a Delivery Job uploaded into Green Arrow Logistics are considered Customer Data. This data is controlled by you and Green Arrow Logistics processes this data on your behalf.

It is the account administrator on behalf of the organisation or individual that owns the Green Arrow Logistics account that determines the use, access, deletion or sharing of Customer Data.

Use of Customer Data

Green Arrow Logistics may access and use Customer Data in accordance with the customer’s guidance to:

  • Provide, maintain and improve the service;
  • Prevent and resolve technical or security issues;
  • Provide support to customers when required;
  • Help customers comply with GDPR related requests;
  • Comply with Government request for Access under GDPR regulation.

Other Information We Collect

 

Green Arrow Logistics collects and processes Other Information with the exclusive purpose of improving your experience. Other Information refers to data regarding website visitors and customers. Green Arrow Logistics is the Controller of Other Information.

The information collected includes:

 

Account Information

 

E-mail address, phone number, company name, domain and/or similar account details are collected upon signup. When an account is activated Green Arrow Logistics collects billing details such as credit card and billing address.

 

Log Data

 

We collect information when you access or use our applications or websites such as the device’s Internet Protocol (“IP”) address, browser type, plugins, preferred language and activities. We also record information collected from our website as the page visited and the date and time the pages are accessed, mouse movements and clicks. We collect app user geolocation every 10 seconds when user is logged-in.

 

Cookies

Green Arrow Logistics’ applications and services require cookies to operate optimally. You may turn off cookies in your browser to prevent them being stored on your computer, although you may experience reduced functionality in our applications and services as a result.

Location Information

We collect your timezone and default locale upon sign up. We also collect your approximate location from your browser or device.

Use of Other Information

Green Arrow Logistics uses Other Information to:

  • Provide, update, maintain and protect our services;
  • Prevent or address service errors, security or technical issues;
  • Respond to your requests, comments and questions;
  • Send emails and other communications. We may send you service, technical or administrative emails and inform you about changes in our applications and services or security and fraud notices;
  • Communicate about billing and administrative issues;
  • Maintain high-security standards and investigate and prevent issues;
  • Produce aggregated statistics, e.g. publishing a report on trends in the usage of our applications and services. In doing so, Green Arrow Logistics will never disclose personally identifiable information. You have the right to object to the use of your data for aggregated statistics;
  • Marketing Activities. From time to time Green Arrow Logistics may send emails to registered users announcing new products and services. These will always be informative, relevant, and infrequent and you may opt out at any time by clicking the “unsubscribe” link in the email.

 

How we Maintain the Security of Data

Green Arrow Logistics implements various measures to ensure that data are protected against unauthorised access, use and destruction. Data is only accessible to authorised people and for the purpose of better customer service and nothing else.

We implement high standards security strategies to protect your data such as firewalls network protection, encryption and anonymisation of personal data and IP restrictions.

Sharing and Disclosure

Customer Data

We will never share or disclose Customer Data to third parties without your consent.

Other Information

Green Arrow Logistics may share Other Information with third parties in order to:

  • Process payments;
  • Respond to lawful requests, court orders and legal processes;
  • To protect and defend the rights or safety of us or third parties, to enforce contracts or to investigate and prevent fraud.

 

Green Arrow Logistics Do Not Store Your Credit Card or Bank Account Details

 

Green Arrow Logistics use a trusted third-party provider to look after your credit card and bank account information and no sensitive payment details are stored by Green Arrow Logistics directly. Green Arrow Logistics staff do not have access to your credit card or bank account information.

 

Data Portability

 

Green Arrow Logistics will provide you with an export of your data stored on our databases and servers, upon request, in a machine-readable format provided you have met your obligations as set out in our Terms of Service.
In case of a Data Subject Access Request (DSAR), Green Arrow Logistics is committed to helping you fulfil this request efficiently.

Green Arrow Logistics may securely delete Customer Data 30 days after you stop paying for our applications and services, or sooner at your request.

At the end of the provision of service, at the choice of the Controller, Green Arrow Logistics shall delete or return all Personal Data to the Controller and delete existing copies unless the Union or Member State law requires storage of data.

 

Access Control

 

Customer Data are stored securely on our databases and servers. You solely control who has access to your data and you are responsible for keeping your password safe.

Only authorised members of Green Arrow Logistics staff have access to Customer Data to perform administrative tasks and for the purpose of a better customer service and nothing else.

 

Monitoring

 

Green Arrow Logistics monitors the use of our applications and services to ensure we are meeting our standards and for research and security purposes. No personally identifying information is logged and sensitive information is anonymised.

 

Questions

 

Any questions regarding this policy should be sent to insert GAL admin or generic email address

 

Changes to This Policy

Green Arrow Logistics may update this Privacy Policy and the ‘Terms of Service’ (insert GAL ‘Terms of Service)’ in accordance with any changes to our applications and services. We will notify registered users by email when significant changes are introduced which affect the way we treat personal information.

Your Consent To This Privacy Policy

By using Green Arrow Logistics’ applications and services, you agree to this Privacy Policy which supersedes any earlier version.

Our Terms of Service take precedence over any conflicting Privacy Policy provision.
Your continued use of this website or Green Arrow Logistics’ applications and services constitutes your agreement to this Privacy Policy and any updates.

 

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